Privacy Policy / Politique de confidentialité

Last updated / Dernière mise à jour : October 17, 2025

1. Introduction

Canadian Venezuelan Engagement Foundation (“Engagement Foundation”, “we”, “our”) is a registered non-profit organization in Canada (Charitable Business Number: 73931 3526 RR0001). We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian and Quebec privacy laws.

This policy explains how we collect, use, and protect information through our website www.engagementfound.ca, the Engagement Store, and other related digital or physical activities.

Address:
Canadian Venezuelan Engagement Foundation
3470 Durocher Suite 206, Montreal, QC H2X 2E1, Canada
Email: support@engagementfound.org

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, mailing address, and phone number.
Donation Information: Donation amount, payment method, and preferences (processed securely via Donorbox and its integrated payment providers such as Stripe or PayPal).
Store Transactions: When you purchase through the Engagement Store, we may collect shipping details, contact information, and order history.
Technical Data: IP address, browser type, operating system, pages visited, and interaction data used for analytics and website improvement.
Voluntary Information: Comments, survey responses, or information shared through contact forms and program registrations.

3. Use of Information

Your information is used for:

Processing donations and issuing tax receipts.
Managing Engagement Store transactions.
Sending updates, newsletters, or campaign information (only with consent).
Maintaining donor and supporter relationships.
Complying with legal and financial reporting obligations.
Improving our website and program operations.

4. Consent

By submitting personal information through our website, donation forms, or store, you consent to its collection and use as described in this policy.
You can withdraw your consent at any time by emailing support@engagementfound.org.

5. Data Protection and Retention

We store your data securely using encrypted servers and administrative safeguards to prevent unauthorized access, disclosure, or misuse.
Data is retained only as long as necessary to fulfill the purposes stated or as required by law.

6. Third-Party Services

We may use third-party providers solely to facilitate operations, including:

Donorbox for secure donation processing.
Stripe / PayPal for payment transactions.
Google Workspace for communications and storage.
These providers are obligated to protect your data under their own privacy policies and in compliance with international data protection standards.

7. Disclosure of Information

We never sell or trade personal data. We may share limited data only with trusted service providers acting on our behalf, bound by confidentiality agreements.

8. Your Rights

You have the right to:

Access your personal information.
Request correction or deletion of inaccurate data.
Withdraw consent to data processing.
Requests can be sent to support@engagementfound.org.

9. Cookies and Analytics

Our website may use cookies and analytical tools (e.g., Google Analytics) to understand user interactions and improve content relevance. You can disable cookies through your browser settings at any time.

10. Policy Updates

We may revise this Privacy Policy periodically. The latest version will always be available on our website with the updated effective date.

11. Contact Information

For any privacy-related inquiries or requests, please contact us:
Canadian Venezuelan Engagement Foundation
3470 Durocher Suite 206, Montreal, QC H2X 2E1, Canada
Email: support@engagementfound.org
Website: www.engagementfound.ca